The following plan of action can help Yahoo! improve it's
level of service.

1. Identify problems with Yahoo! utilization.
	A. Classify identified problems by behavioral
	   characteristics.
	B. Publish identified problems in a configurable
	   report.
2. Discuss identified problems in Dear YaWho forums.
	A. Attempt determination of responsible agents in
	   problematic utilizations.
	B. Determine acceptable workaround solutions to
	   undesirable behaviors.
	C. Update published report with determinations.
3. Develop strategies to approaching, and communicating
   with responsible agents for utilization problems to
   Yahoo! facilities.
	A. Determine up-to-date communication channels.
	B. Determine acceptable, effective protocol for
	   dialog.
	C. Publish strategies in a configurable report.
4. Communicate with responsible agents for Yahoo! usage
   problems.
	A. Follow established protocol.
	B. Provide pertinent determinations from discussions
	   in Dear YaWho forums to agents.
	C. Request identification of usage problem sources.
	D. Request timely report of agents' proposed solutions.
	E. Request a timeframe to resolution of agents'
	   responsibilities.
	F. Request notification of affected users when scheduled
	   operations will impact Yahoo! utilization.
	G. Thank agents for responsiveness to Yahoo! user needs.
	H. Keep permanent record of all communications.